Return, Refound & Shopping Policie

Welcome to Kilometre Paris. We strive to ensure customer satisfaction with every purchase.

Returns

At Kilometre Paris, we create unique pieces using beautiful vintage bases. These one-of-a-kind garments may occasionally exhibit slight imperfections, reflecting their past journeys and adding to their unique character.

We understand that sometimes an item might not be exactly what you envisioned. For this reason, we offer returns within 14 days of purchase. However, please note:

Return shipping costs will be the responsibility of the customer
Items must be returned unworn, unwashed, and with tags attached.
We recommend using a tracked shipping service for your return.
We are not responsible for lost or damaged return packages.

We appreciate your understanding and encourage you to reach out to us if you have any questions or concerns regarding your order. Thank you for your support and for choosing to travel with Kilometre Paris.

Damaged or Defective Products

If you receive a damaged or defective item, please contact us immediately at ask@kilometre.paris with photos of the product and original packaging. We will do our best to promptly resolve the issue.

For any additional questions, please contact our customer service.

Shipping Policy

Welcome to Kilometre Paris. This Shipping Policy outlines our procedures for the shipment of products purchased on our website. By placing an order with us, you agree to the terms outlined below.

1. Order Processing

Orders are typically processed within 2 business days for items in our trunk. However, processing times may vary for items that are yet to be crafted. In the case of the latter, we will write to you informing you of how long your order will take to process before shipping.

2. Shipping Methods

We offer various shipping methods, including standard and expedited options. Shipping costs and estimated delivery times are displayed during the checkout process. Please note that delivery times are estimates and not guaranteed.

3. International Shipping

We offer international shipping to select countries. International shipping costs and estimated delivery times are provided during checkout. Customs duties and taxes may apply and are the responsibility of the recipient.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number to monitor the progress of your shipment. Please allow some time for the tracking information to update.

5. Shipping Address

It is the responsibility of the customer to provide accurate and complete shipping information. We are not responsible for orders shipped to incorrect addresses provided by the customer.

6. Shipping Delays

We are not liable for delays in shipping caused by factors beyond our control, such as natural disasters, holidays, or carrier delays.

7. Lost or Stolen Packages

We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. Please ensure a secure delivery location or consider using a delivery option with signature confirmation.

8. Shipping Fees

Shipping fees are calculated based on the selected shipping method and destination. These fees are non-refundable, except in cases of shipping errors made by us.

Who are we?

Kilometre Paris is not an ordinary luxury brand. It is a fashion concept that combines a deep love of travel, with a unique approach to storytelling, and a profound respect for the planet.

Where do we come from?

Our 19th-century shirts are sourced from Cinq-Mars-la-Pile, a small village in Touraine, France, and are used as blank canvases for intricate handmade embroideries, inspired by the concept of travel.

The pilot

Alexandra Senes

Former journalist, globe-trotter, and creative director, Alexandra Senes, does not identify herself as merely a fashion designer, but rather as a pilot driven by the desire to uncover unique stories, craftsmanship, and locations.

Her twenty-year journey in the fashion industry perfectly mirrors Kilometre Paris' fascination with authentic experiences and sustainability.

GOOD STORIES DESERVE TO BE TOLD

The story of Kilometre Paris began when Alexandra stumbled upon a stock of XIXth century shirts called 'Piece Unique' at a flea market.

Intrigued by the quantity being sold, Alexandra inquired about their origin. She learned that these 'Piece Unique' were once part of a film decor collection owned by a devoted husband who worked in the film industry. The lady selling them simply wished to dispose of them, while Alexandra harbored the desire to craft a narrative of travel.

With a passion for travel, heritage, culture, and craftsmanship, Alexandra embarked on a mission to recount tales of places through embroidery and the skilled hands of craftsmen worldwide. From this simple yet profound idea of sharing her love for travel and craftsmanship, Kilometre Paris was born.

Each piece narrates a unique story, crafted meticulously from start to finish. Every stitch, pleat, dye, and thread is carefully handled by talented artisans across the globe, spanning from Mexico and Morocco to India. This deliberate, unhurried process ensures the distinctiveness of each creation.

Kilometre Paris' ready-to-wear, homeware, and accessories celebrate diversity and the richness of our world. From handwoven baskets in Essaouira to intricately embroidered shirts from Kolkata, Kilometre Paris embodies the essence of travel, poetry, memories, and dreams.

10% voyageur discount