Return, refund and shipping policy

Welcome to Kilometre Paris. We strive to ensure your complete satisfaction with every piece you choose.

Returns & Exchanges Policy

At Kilometre Paris, every creation is made with patience, craftsmanship, and attention to detail. We are not a mass-production brand — each piece is individually crafted by our artisans, making every creation unique and carrying its own story.

Because of this artisanal approach, slight variations may naturally occur from one piece to another. These differences are part of the character and authenticity of our creations, and a hallmark of true handmade work.

Returns & Size Concerns

We want every traveler to love their Kilometre Paris piece. We understand that choosing a creation online can sometimes be challenging, especially when it comes to dimensions and proportions — which is why detailed measurements for each piece are available on our website to help guide your choice.

As with any handcrafted object, minor variations in dimensions may occur from one piece to the next. This is simply part of the artisanal process, and never affects the quality or integrity of your piece.

If you receive your item and feel the size isn't quite right for you, our team is here to help — just reach out to us before sending anything back, and we'll guide you through the next steps together.

Once we've reviewed your request, we'll work with you to find the best solution, which may include an exchange for a different size or another suitable alternative, when available.

As each piece is made individually through our artisanal process, a personal size preference is treated as a fit adjustment rather than a product defect, and exchanges are handled on a case-by-case basis.

Return Process

Should a return be approved:

  • We'll send you clear return instructions.
  • The item must be returned unused, unworn, and in its original condition.
  • Returns sent without prior authorization from our team may not be accepted, so we always recommend reaching out first — it helps us take care of you faster.

Return shipping costs are covered by Kilometre Paris in cases of a defect, error, or issue on our part. For exchanges made by personal preference (such as sizing), return shipping is the responsibility of the customer, unless stated otherwise by our team.

Damaged or Defective Products

If your item arrives damaged or defective, please contact us right away at commercial@kilometre.paris with a few photos of the piece and its packaging. We'll take care of it promptly.

For any other questions, our customer service team is always happy to help.

Handmade, Piece by Piece

Every Kilometre Paris creation is made one by one, by hand, by our artisans. Unlike mass-produced accessories, each piece carries a human touch — small variations and unique details that make it truly yours.

Thank you for understanding and supporting our artisanal journey.

Shipping Policy

This Shipping Policy outlines how we handle the shipment of products purchased on our website. By placing an order with us, you agree to the terms below.

1. Order Processing

Orders are typically processed within 2 business days when the item is already in stock. For pieces that are made to order, our team will reach out to let you know how long crafting will take before your item ships.

2. International Shipping

We ship internationally to select countries. Shipping costs and estimated delivery times for international orders are shown at checkout. Customs duties and taxes, where applicable, are the responsibility of the recipient.

3. Order Tracking

Once your order ships, you'll receive a tracking number so you can follow its journey. Tracking information may take a little time to update after dispatch.

4. Shipping Address

Please make sure your shipping details are accurate and complete at checkout — we're unable to take responsibility for orders sent to an incorrect address provided by the customer.

5. Shipping Delays

Occasionally, delays can happen for reasons beyond our control — customs, weather, holidays, or carrier issues. We appreciate your patience in these cases and are always here to help track things down.

6. Lost or Stolen Packages

Once a package is marked as delivered by the carrier, we're unable to take responsibility for loss or theft. We recommend choosing a secure delivery location, or selecting signature confirmation for added peace of mind.

7. Shipping Fees

Shipping charges are calculated based on the destination country and are non-refundable, except in the event of an error on our part regarding the shipment.

Semamori, Japan Sh Shirt

our GPS*

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Our hands

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Who are we?

Kilometre Paris is not an ordinary luxury brand. It is a fashion concept that combines a deep love of travel, with a unique approach to storytelling, and a profound respect for the planet.

Where do we come from?

Our 19th-century shirts are sourced from Cinq-Mars-la-Pile, a small village in Touraine, France, and are used as blank canvases for intricate handmade embroideries, inspired by the concept of travel.

The pilot

Alexandra Senes

Former journalist, globe-trotter, and creative director, Alexandra Senes, does not identify herself as merely a fashion designer, but rather as a pilot driven by the desire to uncover unique stories, craftsmanship, and locations.

Her twenty-year journey in the fashion industry perfectly mirrors Kilometre Paris' fascination with authentic experiences and sustainability.

GOOD STORIES DESERVE TO BE TOLD

The story of Kilometre Paris began when Alexandra stumbled upon a stock of XIXth century shirts called 'Piece Unique' at a flea market.

Intrigued by the quantity being sold, Alexandra inquired about their origin. She learned that these 'Piece Unique' were once part of a film decor collection owned by a devoted husband who worked in the film industry. The lady selling them simply wished to dispose of them, while Alexandra harbored the desire to craft a narrative of travel.

With a passion for travel, heritage, culture, and craftsmanship, Alexandra embarked on a mission to recount tales of places through embroidery and the skilled hands of craftsmen worldwide. From this simple yet profound idea of sharing her love for travel and craftsmanship, Kilometre Paris was born.

Each piece narrates a unique story, crafted meticulously from start to finish. Every stitch, pleat, dye, and thread is carefully handled by talented artisans across the globe, spanning from Mexico and Morocco to India. This deliberate, unhurried process ensures the distinctiveness of each creation.

Kilometre Paris' ready-to-wear, homeware, and accessories celebrate diversity and the richness of our world. From handwoven baskets in Essaouira to intricately embroidered shirts from Kolkata, Kilometre Paris embodies the essence of travel, poetry, memories, and dreams.