Refund policy
Welcome to Kilometre Paris. We strive to ensure customer satisfaction with every purchase.
Returns
At Kilometre Paris, we create unique pieces using beautiful vintage bases. These one-of-a-kind garments may occasionally exhibit slight imperfections, reflecting their past journeys and adding to their unique character.
We understand that sometimes an item might not be exactly what you envisioned. For this reason, we offer returns within 15 days of purchase. However, please note:
- Return shipping costs will be the responsibility of the customer
- Items must be returned unworn, unwashed, and with tags attached.
- We recommend using a tracked shipping service for your return.
- We are not responsible for lost or damaged return packages.
We appreciate your understanding and encourage you to reach out to us if you have any questions or concerns regarding your order. Thank you for your support and for choosing to travel with Kilometre Paris.
Damaged or Defective Products
If you receive a damaged or defective item, please contact us immediately at ask@kilometre.paris with photos of the product and original packaging. We will do our best to promptly resolve the issue.
For any additional questions, please contact our customer service.